Administrative Specialist II
Nash County, NC Nash County, NC Full-time Full-time $38,516 - $67,404 a year $38,516 - $67,404 a year 6 days ago 6 days ago 6 days ago Description of Work Grade:
NC09 / Salary Range:
$38,516 - $67,404 Positions 60029873, 60030910, and 60031242 are anticipated vacancies Positions 60029873, 60030910, and 60031242 will all be filled from this posting.
You only need to apply once to be considered for all three positions.
The DMV Customer Contact Center located in Rocky Mount provides information pertaining to vehicle titling and licensing, driver license services, liability insurance, and safety/emissions inspections to the general public.
Work is performed in a fast paced, performance-based call center environment responding to inquiries via phone and e-mail.
Employee will provide assistance to customers in resolving complex issues unresolved by automated voice processing equipment, provide comprehensive and detailed information, and prepare reports.
Responses are learned and performed in accordance with DMV rules and regulations and the Privacy Protection Act.
Knowledge, Skills and Abilities / Competencies Experience analyzing, interpreting, and/or evaluating information or data.
Experience completing and maintaining records and reports.
Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.
Experience with customer service by phone and/or in person with diverse clientele.
Experience in Microsoft applications and/or mainframe databases.
Additional Expectations:
A copy of the most recent performance review signed by supervisor is needed if selected for an interview Applicant subject to motor vehicle records check.
This position is considered covered under the REAL ID Act.
Therefore, pursuant to 6 CFR, 37.
45, the selected candidate will be required to undergo a background check which includes a name-based and fingerprint-based criminal history record check.
The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check.
Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check.
A cost will be associated with this process for new employees.
No cost is associated with this process for existing DMV employees.
Minimum Education and Experience Requirements Some state job postings say you can qualify by an equivalent combination of education and experience.
If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
See oshr.
nc.
gov/experience-guide for details.
High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.
Supplemental and Contact Information NC DMV HR:
Kheayr Blackman (919) 615-7231 Applicant must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position.
It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.
NCDOT will not accept See Attached or See Resume in lieu of education and work experience completed on the application.
If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
NC09 / Salary Range:
$38,516 - $67,404 Positions 60029873, 60030910, and 60031242 are anticipated vacancies Positions 60029873, 60030910, and 60031242 will all be filled from this posting.
You only need to apply once to be considered for all three positions.
The DMV Customer Contact Center located in Rocky Mount provides information pertaining to vehicle titling and licensing, driver license services, liability insurance, and safety/emissions inspections to the general public.
Work is performed in a fast paced, performance-based call center environment responding to inquiries via phone and e-mail.
Employee will provide assistance to customers in resolving complex issues unresolved by automated voice processing equipment, provide comprehensive and detailed information, and prepare reports.
Responses are learned and performed in accordance with DMV rules and regulations and the Privacy Protection Act.
Knowledge, Skills and Abilities / Competencies Experience analyzing, interpreting, and/or evaluating information or data.
Experience completing and maintaining records and reports.
Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.
Experience with customer service by phone and/or in person with diverse clientele.
Experience in Microsoft applications and/or mainframe databases.
Additional Expectations:
A copy of the most recent performance review signed by supervisor is needed if selected for an interview Applicant subject to motor vehicle records check.
This position is considered covered under the REAL ID Act.
Therefore, pursuant to 6 CFR, 37.
45, the selected candidate will be required to undergo a background check which includes a name-based and fingerprint-based criminal history record check.
The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check.
Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check.
A cost will be associated with this process for new employees.
No cost is associated with this process for existing DMV employees.
Minimum Education and Experience Requirements Some state job postings say you can qualify by an equivalent combination of education and experience.
If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
See oshr.
nc.
gov/experience-guide for details.
High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.
Supplemental and Contact Information NC DMV HR:
Kheayr Blackman (919) 615-7231 Applicant must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position.
It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.
NCDOT will not accept See Attached or See Resume in lieu of education and work experience completed on the application.
If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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